Information in english

Welcome to the clinic!

The clinic is a partnership practice which means that you are not assigned to one specific doctor. However, if you have a chronic condition or more complicated issues it is preferable to be followed by the same doctor. You may see another doctor if your own doctor is busy or absent. If an urgent or quick medical evaluation is needed you will see the first doctor available.

All general practitioners are specialists in family medicine. Family medicine is the medical specialty which provides continuing, comprehensive health care for the individual and family from birth throughout life.

Main staff of senior doctors:

Dr. Kim Jørsing

Dr. Anne Byg

Nurses:

Lene Lund

Kirsten Andersen

Doctors in training:

We train Medical students, interns and doctors specializing in family medicine. We employ 1-2 doctors.

 

Phone consultation:

Every day between 8-9  a doctor will answer the phone for brief consultation- and advice on acute illness, ongoing medical treatment, evaluation of the need for an urgent consultation in the clinic or as a home visit. It is also possible to get results of tests done in the clinic (if not done by e-mail or at follow-up visits).

Please avoid calling between 8-9 AM to arrange for not urgent appointments or renewal of prescriptions.

Phone:

From 9-12  and 13-15  a secretary will answer the phone. You can make appointments, renew your prescriptions and get test results. Please tell what the consultation is about so she can schedule the appropriate amount of time.

Consultation:

You need to schedule a consultation with the doctor or the nurse. Please do it well in advance. This means 3-4 weeks in advance for pregnancy and child check-ups, regular check-ups for chronic diseases (diabetes, hypertension, etc.) and medical certificates and if you wish to see a specific doctor or need a specific time.

Consultations can be scheduled Monday, Tuesday, Wednesday, Thursday and Friday from 9.15 – 15.15 . Tuesday  until 16.45 .

For an ordinary consultation we schedule 15 minutes. There is rarely enough time to discuss more than one issue per consultation, but it is always possible to make another appointment for remaining topics.

Please cancel your appointment if you are not able to make it. That way somebody else can benefit from the time.

Acute illness:

We are usually able to give you an appointment the same day in case of acute problems. The consultation has to focus on the acute problem, though. The appointment is arranged by calling the clinic, preferably from 8-9 , but off couse you can call us later if it’s an urgent mater.

Nurse:

You can set up an appointment with the nurse i.e. for chronic disease check-up, measuring of blood pressure, blood samples, treatment of wounds, removal of sutures, contraception check-up, the first pregnancy check-up and vaccinations.

Waiting time:

We constantly strive to keep the waiting time for all patients at an absolute minimum. Therefore it is important that you show up on time for your appointment. However, we deal with illness and difficult problems, often acute issues and with people in crisis. Therefore we are unfortunately not always able to be on time. If you are not able to wait, please tell and make a new appointment at the reception.

Blood samples:

All days between 8.00 and 14.15  after appointment made in advance.

Test results:

If we do any kind of test (blood work, pap-smear etc.), it is your own responsibility to obtain the result from us. We can arrange a follow-up appointment, an e-mail response or you can call us.

Referrals:

Referrals to specialists, hospitals, physiotherapists, psychologists etc. are only possible after a consultation in the clinic and only if your doctor considers it relevant. It is not possible to make an appointment with a specialist without consulting us first. However, you do not need a referral for eye doctors and ear-nose-throat doctors.

House calls:

We do house calls if the doctor considers it necessary. It is arranged by calling us from 8-9.

Doctor-on-call (“Lægevagten”):

After 4 PM until 8 AM and during weekends and national holidays. Phone  7011 0707.

 

Our website: www.norregade22.dk

You can set up appointments, renew prescriptions or send us an e-mail. E-mails will be answered within 5 days, so please only use this option for non-acute issues. We can provide you with test results via e-mail.

On our website you will also find information about important news and changes in the clinic schedule.

Influenza vaccination:

To be renewed every year in October/November. Until January 1st the vaccination is free of charge for people on retirement, people age 65 and above and for people with certain chronic diseases.

Travel medicine (general advice and vaccination):

Set up a consultation with one of our specially trained nurses for thorough advice and vaccinations if you are travelling to other parts of the world. Note: It is not covered by the national health care system – fees will apply.

Sygesikringsbeviset (“The yellow card”):

Please always bring the card when you have an appointment. Run it through the slide at the counter upon arrival.

Payment:

If you have a Danish CPR number most medical treatments and services are covered by Sygesikringen (The National Health Insurance) and are free of charge.

Specific rules apply to people from the Nordic countries and The European Union.

However some services are not covered, e.g. travel advice and travel vaccinations as well as many certificates.

If you do not have a CPR number or a blue EU medical insurance card you need to pay for consultations.

Please pay at the reception after the consultation, either in cash or with credit card (Dankort).

More information in English about the Danish healthcare system:
http://www.sst.dk/publ/Publ2005/CFF/Danish_healthcare/Danish_healthcaresystem_UK.pdf

 

Kind regards

Dr. Kim Jørsing & Dr. Anne Byg